I ordered a 36" Christmas wreath. The order was shipped promptly and well packed. The wreath was packed in a 24X24X6" box. Since others had written of receiving the wrong sized wreath, I was concerned that, I too, may have been victimized. I informed Amazon and called the company and left a message of my intention to send it back. Within a day of my call, I received an email from the sender requesting that I check the item number against the one in the box (it matched). She also informed me that 36" wreaths are shipped in 24" boxes, as Christmas trees are shipped in smaller boxes than advertised to conserve room and need "fluffing" when opened to shape them. When I removed the wreath and "fluffed" it, it was, indeed" a 36" wreath. I emailed back with my intention to keep the wreath and requested forgiveness for my stupidity. The item is a very nice, full wreath and all lights work. It will be an asset to our outdoor Christmas lights next year.I am in accordance with other reviewers who have said the product is smaller than described online. You would think they would update it. We returned it, at a cost of almost $20 to mail it back and were only refunded a portion of the price. When I inquired I was told "Per our return policy, when a customer is returning an item that they no longer want, we will refund the order minus the original cost of shipping and a restock fee. The restock fee is determined by the warehouse, they can vary between 15% - 20%. The restock fee was 15% - $8.37 and the original cost of shipping was $9.39." So basically, we spent $55, and ended up getting $18 back. While their customer response was excellent, their web descriptions are inaccurate and their return policy is ridiculous. We will not order from them again and would advise anyone who orders from them to make sure what you are ordering is what you want.Ordered 36" wreath but received a 32". Appears SKU not correct. Contact with customer service was a real joy! No excuses, just "how can we make you happy!" We were given choice of return but decided to accept their offered discount on wrong sized wreath and replacement plus they measured replacement wreath before sending out...all in a few days. Wow, thanks for outstanding care; definitely a model customer service! We decided to keep the smaller wreath for use in-home and replacement Vickerman 42" is already hung on house. Overall quality of wreaths appears excellent, easy to hang plus they look great during day and great lighting for night.I recently bought 2 36 in wreaths for my house and they were everything the company said they were . tested them and they work fine and should add to my house at xmas time. they arrived in good shape and i would recommend this company to anyoneI ordered three of these and they arrived promptly and in good condition. They were similar in appearance to the picture.However, they are only 24" instead of 36" as listed. I have requested a refund for the difference in price.